Novasep

Entreprise
Novasep
Transport
Localisation
Employés
PDG
Objectives
Novasep

"The OVRSEA team is always reactive and adapts to our constraints to offer us the best solutions, even during period crisis. They are a reliable partner."

Benjamin Gasparini
Transport Coordinator @ Novasep

Novasep is a leading provider of services and technologies for the life science industries. With more than 1200 employees in 9 locations, Novasep is established in Europe, South East Asia and North America and is continuously growing.

In April 2020, Novasep entrusts the shipment of 4 cases of chromatography equipment to OVRSEA to one of its customers in Nevada. This first shipment takes place at the peak of the sanitary crisis in Europe and the beginning of the sanitary crisis in the United States. As Novasep tries to maintain its scheduled shipments to the U.S., many flights begin to be cancelled and the company needs reliable tracking and a responsive team more than ever.

Novasep transports sensitive goods with OVRSEA

Find out how Novasep delivers its goods to its subsidiaries and customers in the United States thanks to the follow-up and reactivity of OVRSEA teams.

9/10

Client satisfaction score

2+

Proposals by transport

< 20mn

Average response time of OVRSEA

"The OVRSEA team is always reactive and adapts to our constraints to offer us the best solutions, even during period crisis. They are a reliable partner."
Transport Coordinator @ Novasep
Benjamin Gasparini

Challenge

Novasep is a leading provider of services and technologies for the life science industries. With more than 1200 employees in 9 locations, Novasep is established in Europe, South East Asia and North America and is continuously growing.

In April 2020, Novasep entrusts the shipment of 4 cases of chromatography equipment to OVRSEA to one of its customers in Nevada. This first shipment takes place at the peak of the sanitary crisis in Europe and the beginning of the sanitary crisis in the United States. As Novasep tries to maintain its scheduled shipments to the U.S., many flights begin to be cancelled and the company needs reliable tracking and a responsive team more than ever.

Objectives

  • Increase visibility and responsiveness in a crisis context
  • Ensure the rigorous monitoring of occasionally very sensitive shipments
  • Benefit from a high quality service and a dedicated team

Solution

In the midst of the sanitary crisis, OVRSEA demonstrated its responsiveness and ingenuity to enable Novasep to ship its equipment to Nevada. Novasep then decided to entrust the United States, a key market to OVRSEA, both for the management of its shipments to its subsidiary and for the transport of its equipment directly to its final customers.

The stakes of these shipments are high: some parts are extremely fragile and require a particularly careful follow-up. The customer at destination receives a report at the end of the transport and Novasep has no right to make mistakes. For each transport, OVRSEA ensures a strict follow-up of the shipped goods and provides a high quality service in line with Novasep's brand image.

OVRSEA is very reactive and adapts to the particularities of each transport. When Novasep requests a quotation, OVRSEA responds in less than 2 hours taking into account Novasep's requirements. For urgent shipments, OVRSEA offers a direct flight service and checks the available capacity with the airline. If the goods are sensitive, OVRSEA offers a transportation solution with a dedicated truck. If the goods are sensitive and are transported in oversized boxes, a cargo flight service is offered.

Finally, thanks to the real time tracking of the goods that OVRSEA offers on its platform, Novasep can follow the progress of its occasional very sensitive shipments and thus ensure a clear communication and give visibility to its final customers or its subsidiaries at destination.

Thanks to OVRSEA's reactivity, Novasep benefits from an outstanding service, even during crisis period.

OVRSEA adapts to each cargo and offers optimized solutions for each transport.

Real-time tracking allows Novasep to gain visibility on its transports and to communicate more easily with its customers and subsidiaries.